Consumer Protection Lawyers

Your Baggage Was Lost, Delayed or Damaged

Baggage claims run on unusually short deadlines - measured in days, not months - and missing them is the most common reason valid claims fail. For international carriage the Montreal Convention sets liability limits and time limits; for domestic flights the Air Passenger Protection Regulations apply. Report before leaving the airport if you possibly can, because a report made later is materially harder to pursue.

Your Flight Was Cancelled, Delayed or You Were Denied Boarding

Canada's Air Passenger Protection Regulations set out what airlines owe passengers for delay, cancellation and denied boarding on flights to, from and within Canada. Entitlement turns on the reason: situations within the airline's control attract compensation, those required for safety attract assistance but usually not compensation, and events outside the airline's control attract less again. The airline decides which category to claim, and that classification is the thing most often disputed.