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Administrative Tribunals · Ontario

Ontario Energy Board (OEB)

The OEB regulates Ontario's electricity and natural gas sectors — rates, distributor licensing, and consumer protection rules for energy retailers. It also resolves customer complaints a utility has failed to fix, which many consumers do not realise is available and free.

What it does

  • Sets electricity and natural gas distribution rates
  • Licenses distributors, retailers and marketers
  • Enforces energy consumer protection rules
  • Resolves unresolved customer complaints

Matters it hears

  • Billing disputes and disconnection issues
  • Energy retailer contract complaints
  • Rate applications and leave-to-construct
  • Licence conditions and enforcement

Appeals & review

OEB decisions may be appealed to the Divisional Court on a question of law with leave, or reviewed by the Board.

Appeal and review deadlines are short and strictly applied. Treat the decision date as the start of a clock.

Frequently Asked Questions

My utility won't fix a billing error.
Exhaust the utility's own complaint process, then bring it to the OEB, which can investigate and direct a resolution. There is no fee.
I signed an energy contract at my door — can I cancel?
Ontario has specific rules and cancellation windows for energy retail contracts. Contact the OEB promptly; the windows are short.

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General information about jurisdiction and process, not legal advice. LegalCounselNearMe is not a law firm and is not affiliated with Ontario Energy Board (OEB). Procedures, forms and fees change — the official site is authoritative.