What is the legal warranty in Quebec?

Quebec law implies a warranty that goods will be durable for a reasonable period given their price and use, independent of any manufacturer or store warranty. It cannot be excluded by a store policy.

Will the OPC get my money back?

Generally no. It enforces the law and handles complaints; compensation usually requires a claim in the Cour du Québec, often in Small Claims.

Can I cancel a contract?

Quebec provides cancellation rights for defined contract types, with specific windows. Check the OPC's guidance for your contract type quickly, as periods are short.

Office de la protection du consommateur — Quebec Consumer Rights

Office de la protection du consommateur (OPC)

Quebec Consumer Protection Office

The Office de la protection du consommateur administers Quebec's Consumer Protection Act — one of the strongest consumer regimes in Canada. It handles complaints about merchants, enforces disclosure and contract rules, and informs consumers of rights including the legal warranty, which applies regardless of what a merchant's policy says.

What it does

Enforces the Consumer Protection Act
Receives and acts on complaints about merchants
Licenses certain merchants and holds security deposits
Informs consumers of their statutory rights

Matters it hears

Misleading advertising and unfair practices
Contract cancellation and cooling-off rights
Legal warranty and defective goods
Automobile sales and repair disputes
Prepaid services, gift cards and travel contracts

Appeals & review

The OPC does not award compensation. Individual claims proceed in the Cour du Québec, frequently in the Small Claims Division.

Appeal and review deadlines are short and strictly applied. Treat the decision date as the start of a clock.

Frequently Asked Questions

What is the legal warranty in Quebec?: Quebec law implies a warranty that goods will be durable for a reasonable period given their price and use, independent of any manufacturer or store warranty. It cannot be excluded by a store policy.
Will the OPC get my money back?: Generally no. It enforces the law and handles complaints; compensation usually requires a claim in the Cour du Québec, often in Small Claims.
Can I cancel a contract?: Quebec provides cancellation rights for defined contract types, with specific windows. Check the OPC's guidance for your contract type quickly, as periods are short.

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General information about jurisdiction and process, not legal advice. LegalCounselNearMe is not a law firm and is not affiliated with Office de la protection du consommateur (OPC). Procedures, forms and fees change — the official site is authoritative.