Hydro-Québec won't resolve my bill dispute — what now?

After exhausting the distributor's own complaint process, you can bring the complaint to the Régie de l'énergie, which can decide it.

Does the Régie set Hydro-Québec's rates?

It regulates rates and service conditions for distributors within its mandate, following public rate proceedings.

Régie de l'énergie — Quebec Energy Rates & Distributor Disputes

Régie de l'énergie

Quebec Energy Board

The Régie de l'énergie regulates electricity and natural gas in Quebec, fixing rates and conditions of service and overseeing distributors including Hydro-Québec. It also hears customer complaints that the distributor has not resolved — a route many consumers do not know exists.

What it does

Sets electricity and natural gas rates and service conditions
Oversees distributors' obligations to customers
Decides unresolved customer complaints against distributors
Reviews supply plans and infrastructure projects

Matters it hears

Rate applications and tariff conditions
Customer complaints about billing or service
Disconnection disputes
Distributor obligations and infrastructure

Appeals & review

Decisions may be reviewed by the Régie itself in defined circumstances, and are subject to judicial review or appeal with leave to the Cour d'appel.

Appeal and review deadlines are short and strictly applied. Treat the decision date as the start of a clock.

Frequently Asked Questions

Hydro-Québec won't resolve my bill dispute — what now?: After exhausting the distributor's own complaint process, you can bring the complaint to the Régie de l'énergie, which can decide it.
Does the Régie set Hydro-Québec's rates?: It regulates rates and service conditions for distributors within its mandate, following public rate proceedings.

Get matched with a lawyer

Tell us about your situation and we'll connect you with verified firms that handle it. It's free and there's no obligation.

General information about jurisdiction and process, not legal advice. LegalCounselNearMe is not a law firm and is not affiliated with Régie de l'énergie. Procedures, forms and fees change — the official site is authoritative.