Stellantis Canada: Your Rights

Matters Lawyers Handle in This Sector

• Warranty denials and repeat repair attempts
• Recall and safety defect concerns
• Dealer disclosure and prior-use issues
• Service contract and protection plan disputes

Your Rights

• Written reasons for warranty decisions
• Access to service and repair records
• Escalation above the dealer to the manufacturer
• CAMVAP arbitration where available and eligible

How to Escalate a Matter

1. 1Dealer, then manufacturer customer relations

   First steps, in writing, with a case reference.

2. 2Canadian Motor Vehicle Arbitration Plan (CAMVAP)

   Arbitration for eligible new-vehicle defect disputes.

3. 3Provincial dealer regulator / consumer office

   Sales conduct and disclosure.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

When is it worth involving a lawyer rather than arbitrating?

Arbitration programs are free or low-cost and suit defect and warranty claims. A lawyer matters where there is alleged misrepresentation at sale, significant consequential loss, or the vehicle is a commercial asset.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Stellantis Canada.