General Motors Canada: Your Rights

Matters Lawyers Handle in This Sector

• Warranty denials and powertrain or electronics defects
• Recall completion and parts availability delays
• Dealer disclosure at point of sale
• Service contract and protection plan coverage

Your Rights

• Written reasons for a warranty denial
• Access to your vehicle's service history
• Escalation above the dealership to manufacturer customer relations
• Arbitration where the manufacturer participates in CAMVAP

How to Escalate a Matter

1. 1Dealer, then manufacturer customer relations

   Escalate in writing and obtain a case reference.

2. 2Canadian Motor Vehicle Arbitration Plan (CAMVAP)

   Arbitration for eligible new-vehicle defect disputes.

3. 3Provincial dealer regulator / consumer office

   Sales conduct, disclosure and advertising complaints.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

My vehicle is under recall but parts aren't available — do I have rights?

Recall remedies are the manufacturer's responsibility. Document the notice date and each contact; where a safety defect leaves the vehicle unusable, ask in writing about alternative transportation and escalate to Transport Canada's defect investigation program.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with General Motors Canada.