Ford Canada: Your Rights

Matters Lawyers Handle in This Sector

• New-vehicle warranty claim denials and repeat repair attempts
• Recall and safety-defect concerns
• Alleged undisclosed damage or prior use at point of sale
• Extended warranty and service contract coverage disputes
• Lease-end wear-and-tear and buyout disputes

Your Rights

• The written basis for a warranty denial, citing the coverage term relied on
• Complete repair records and technician notes for your vehicle
• Manufacturer complaint escalation above the dealer level
• Arbitration through CAMVAP where the manufacturer participates
• Provincial dealer-regulator and consumer-protection complaints

How to Escalate a Matter

1. 1Dealer service manager, then manufacturer customer relations

   Escalate above the dealership and obtain a case number — most disputes stall because they never leave the service bay.

2. 2Canadian Motor Vehicle Arbitration Plan (CAMVAP)

   Binding arbitration for certain new-vehicle defect and warranty disputes. Confirm the manufacturer participates and check the vehicle-age eligibility.

3. 3Provincial dealer regulator / consumer office

   For sales conduct and disclosure issues (for example OMVIC in Ontario, the OPC in Quebec).

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

The same fault keeps coming back — what are my options?

Document every repair attempt with dates, complaints reported and work performed. A documented pattern is what supports an arbitration claim or a buyback discussion; a single visit rarely does.

Is the dealer or the manufacturer responsible?

Broadly, warranty coverage is the manufacturer's and sales conduct and disclosure are the dealer's. Many disputes involve both, so pursue the right party for the right issue.

What is CAMVAP?

A national arbitration program for certain new-vehicle defect and warranty disputes, offered as an alternative to court. Participation and eligibility conditions apply, so confirm both before relying on it.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Ford Canada.