Shopify: Your Rights

Matters Lawyers Handle in This Sector

• Payment holds, reserves and withheld settlements
• Account termination and store suspension
• Chargeback liability and dispute handling
• App and subscription billing
• Data export on termination

Your Rights

• The terms of your merchant agreement
• A written explanation of a hold or termination where the agreement provides
• Access to your store and customer data
• Clear fee disclosure

How to Escalate a Matter

1. 1Merchant support and account escalation

   First step; keep all case references and correspondence.

2. 2Financial Consumer Agency of Canada

   Where a federally regulated payment provider is involved.

3. 3Arbitration or court per the merchant agreement

   Check the dispute resolution clause before filing anywhere.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

My payouts are on hold and I can't pay suppliers.

Ask in writing for the specific reason and the release conditions, and provide requested documentation quickly. Review your merchant agreement's reserve and hold provisions — they usually govern.

Can I get my customer data if my store is terminated?

Export your data as a routine precaution now rather than after termination. Post-termination access depends on the agreement and is often limited.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Shopify.