Meta (Facebook and Instagram): Your Rights

Matters Lawyers Handle in This Sector

• Account or business page loss and hijacking
• Advertising billing and account suspension
• Content removal and appeals
• Personal information and data access requests
• Marketplace scams and fraudulent sellers

Your Rights

• Access to and correction of your personal information
• A clear explanation of billing
• An appeal process for content and account decisions
• Police and card-issuer recourse where fraud occurred

How to Escalate a Matter

1. 1In-product appeals and business support

   First step; document every case reference.

2. 2Office of the Privacy Commissioner of Canada

   For personal information complaints.

3. 3Canadian Anti-Fraud Centre and local police

   Where an account was compromised or a marketplace scam occurred.

4. 4Competition Bureau Canada

   For deceptive advertising concerns.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

My business page was hijacked and I can't recover it.

Report it through business support immediately, secure your linked accounts, and report to the Canadian Anti-Fraud Centre. Recovery is a platform process — legal routes are limited where terms govern account access.

Was I scammed by a Marketplace seller?

Report to police and the Canadian Anti-Fraud Centre, and use a card chargeback where you paid by card. Platforms generally disclaim liability for peer-to-peer transactions.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Meta (Facebook and Instagram).