The warranty expired — do I have any rights?

Yes. The statutory legal warranty operates independently of a manufacturer warranty. In Quebec, goods must be durable for a reasonable period given their price and use, and that cannot be excluded by policy.

A subscription kept billing after I cancelled.

Request a refund in writing with the cancellation evidence, then dispute the charge with your card issuer. Provincial rules also restrict auto-renewal practices.

Apple — Your Rights & How to Escalate a Matter

Apple: Your Rights

Apple sells devices and services in Canada through its own stores and resellers. Disputes commonly concern warranty and repair — particularly the interaction between a manufacturer warranty and the statutory legal warranty, which in Quebec is notably strong — plus subscription billing and App Store purchases.

Matters Lawyers Handle in This Sector

Warranty and repair refusals
Statutory legal warranty claims for durability
App Store and subscription billing
Battery and performance issues
Trade-in and refund disputes

Your Rights

The statutory legal warranty, independent of any manufacturer warranty
In Quebec, durability for a reasonable period given price and use
Clear billing and cancellation of subscriptions
Repair estimates before work

How to Escalate a Matter

1Manufacturer support and escalation
First step, in writing, keeping the case number.
2Provincial consumer protection office
Quebec's OPC and Consumer Protection Ontario handle warranty and unfair practice complaints.
3Small Claims Court
For refunds or repair costs the manufacturer refuses.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

The warranty expired — do I have any rights?: Yes. The statutory legal warranty operates independently of a manufacturer warranty. In Quebec, goods must be durable for a reasonable period given their price and use, and that cannot be excluded by policy.
A subscription kept billing after I cancelled.: Request a refund in writing with the cancellation evidence, then dispute the charge with your card issuer. Provincial rules also restrict auto-renewal practices.

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