Google: Your Rights

Matters Lawyers Handle in This Sector

• Advertising account suspension and billing disputes
• App and subscription purchases
• Personal information, search results and de-indexing requests
• Business listing suspension or hijacking
• Cloud service outages and contract terms

Your Rights

• A written explanation of an account action where available
• Access to and correction of your personal information
• Clear billing information
• Escalation of privacy complaints at no cost

How to Escalate a Matter

1. 1Product support and appeals process

   First step; keep case IDs and screenshots.

2. 2Office of the Privacy Commissioner of Canada

   For personal information complaints under federal privacy law.

3. 3Commission d'accès à l'information (Quebec)

   For Quebec residents, under Law 25.

4. 4Competition Bureau Canada

   For misleading advertising or market conduct concerns.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

Can I have information about me removed from search?

There is no general Canadian right to be de-indexed, and the law here is unsettled. Privacy complaints can be made to the Privacy Commissioner, and Quebec's Law 25 provides de-indexing rights in defined circumstances.

My ad account was suspended and I lost sales.

Request the specific policy relied on and appeal in writing. For business losses, review the contract's liability terms before assuming a claim exists.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Google.