TD Wealth and TD Direct Investing: Your Rights

Matters Lawyers Handle in This Sector

• Suitability and know-your-client failures
• Platform outages and order execution
• Margin calls and forced liquidation
• Fee disclosure and trailing commissions
• Transfer and de-registration delays

Your Rights

• A written complaint response within the regulated timeframe
• Suitability obligations where advice was given
• Free escalation to OBSI
• Trade confirmations and account statements

How to Escalate a Matter

1. 1Firm complaint process

   First step, in writing, to the designated complaints officer.

2. 2Ombudsman for Banking Services and Investments (OBSI)

   Free independent review and compensation recommendations.

3. 3CIRO

   Conduct and compliance concerns.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

The platform was down and I couldn't sell.

Document the outage with timestamps and screenshots, and quantify the loss precisely. Outcomes depend on the account agreement's liability terms, but documented losses during a confirmed outage are frequently negotiated.

Is a self-directed account owed suitability advice?

Generally no — that is the trade-off for lower cost. Suitability obligations attach where a recommendation was made, which is why what was said matters.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with TD Wealth and TD Direct Investing.