Questrade: Your Rights

Matters Lawyers Handle in This Sector

• Account transfer delays and transfer fees
• Order execution and platform issues
• Registered account contribution and withdrawal errors
• Managed portfolio suitability
• Account restrictions and verification holds

Your Rights

• A written complaint response within the regulated timeframe
• Free escalation to OBSI
• Clear fee disclosure
• Correction of registered account administrative errors

How to Escalate a Matter

1. 1Firm complaint process

   First step, in writing.

2. 2Ombudsman for Banking Services and Investments (OBSI)

   Free independent review.

3. 3CIRO

   Regulatory conduct concerns.

4. 4Canada Revenue Agency

   Where an administrative error caused an over-contribution penalty.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

A transfer has taken months and I lost money in the market.

Transfers have expected timeframes and delays are a recognised complaint category. Document the instruction date and quantify the market loss; OBSI has recommended compensation in delay cases.

An administrative error caused a TFSA over-contribution penalty.

Complain to the firm in writing seeking reimbursement, and separately apply to the CRA for relief explaining the error. Pursue both.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Questrade.