RBC Dominion Securities and RBC Direct Investing: Your Rights

Matters Lawyers Handle in This Sector

• Unsuitable investment recommendations
• Unauthorised or excessive trading
• Fee and commission disclosure
• Account transfer delays
• Leverage and margin recommendations
• Losses in a discretionary account

Your Rights

• A written response to your complaint within the regulated timeframe
• Know-your-client and suitability obligations owed to you
• Free escalation to OBSI
• Copies of your account documentation and trade records

How to Escalate a Matter

1. 1Firm complaint process

   Mandatory first step; ask for the designated complaints officer and a written response.

2. 2Ombudsman for Banking Services and Investments (OBSI)

   Free, independent, can recommend compensation up to its limit.

3. 3CIRO

   Regulatory conduct concerns about the firm or representative.

4. 4Ontario Securities Commission or provincial regulator

   Registration and market conduct concerns.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

My adviser put me in something too risky — is that actionable?

Suitability is a regulatory obligation assessed against your know-your-client information. Request your KYC forms and account opening documents; a mismatch between your recorded risk profile and the holdings is the core of most successful complaints.

Will OBSI get my losses back?

OBSI can recommend compensation up to its limit, and firms usually comply. It is free, and using it does not prevent you from going to court later — but note the time limits for referring a complaint.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with RBC Dominion Securities and RBC Direct Investing.