Scotiabank: Your Rights

Matters Lawyers Handle in This Sector

• Account restrictions and closures
• Cross-border transfers and international banking issues
• Lending, security and guarantee disputes
• Fraud and unauthorized transactions

Your Rights

• Use the internal complaint process and escalate externally
• Request written decisions and reasons where required
• Access personal information held about you

How to Escalate a Matter

1. 1Internal complaint process

   First step.

2. 2Ombudsman for Banking Services and Investments (OBSI)

   External complaints body.

3. 3Financial Consumer Agency of Canada (FCAC)

   Consumer-protection oversight.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

What about a dispute involving an account in another country?

Cross-border matters can involve another jurisdiction's regulator and law, and which forum applies is often set by the account agreement. Legal advice is usually warranted.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Scotiabank.