BMO (Bank of Montreal): Your Rights

Matters Lawyers Handle in This Sector

• Account and lending decisions
• Fraud and transaction disputes
• Commercial credit terms, covenants and security
• Investment and wealth-management suitability

Your Rights

• Written reasons where the law or contract requires them
• Internal complaint process, then external escalation
• Access to your personal information
• Independent advice before granting security or guarantees

How to Escalate a Matter

1. 1Internal complaint process

   First step, in writing.

2. 2Ombudsman for Banking Services and Investments (OBSI)

   External complaints body.

3. 3Financial Consumer Agency of Canada (FCAC)

   Consumer-protection oversight.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

Are business banking disputes handled the same way?

Business complaints can follow different routes and eligibility rules than consumer complaints, and commercial disputes more often proceed through negotiation or court. Confirm eligibility before relying on an external body.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with BMO (Bank of Montreal).