National Bank of Canada: Your Rights

Matters Lawyers Handle in This Sector

• Account and lending disputes
• Mortgage and credit issues
• Business banking, security and guarantees
• Privacy and personal-information matters

Your Rights

• Internal complaint process, then external escalation
• Written reasons where required
• Access to personal information; in Quebec, rights under Law 25

How to Escalate a Matter

1. 1Internal complaint process

   First step.

2. 2Ombudsman for Banking Services and Investments (OBSI)

   External complaints body.

3. 3Financial Consumer Agency of Canada (FCAC)

   Consumer-protection oversight.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

Do Quebec consumers have additional rights?

Quebec's consumer-protection and privacy regimes, including Law 25, can add requirements beyond federal rules. A Quebec lawyer can confirm what applies to your situation.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with National Bank of Canada.