I disagree with a custody assessment about my family.

You can complain to the College about the assessor's conduct or methodology, but that will not change how the court treats the report. Challenging the report itself — through cross-examination or a critique by another expert — happens in the family proceeding.

The insurer's psychologist reached a conclusion my treating psychologist disputes.

Conflicting opinion is normal and is weighed by the decision-maker. A College complaint is appropriate where methodology or conduct fell below standards, not merely because you disagree.

Can my psychologist release my records?

Generally only with consent or where the law requires it. Unauthorised disclosure is a legitimate complaint, and health privacy also engages the Information and Privacy Commissioner.

College of Psychologists of Ontario — Complaints & Assessment Reports

College of Psychologists and Behaviour Analysts of Ontario

This College regulates psychologists, psychological associates and behaviour analysts in Ontario. Complaints here differ from most health professions in one respect: a large share concern **assessment reports** used in court — custody and access assessments, capacity assessments, and insurer-retained evaluations — where the report itself, not clinical care, is the subject of the complaint.

What it does

Registers psychologists, psychological associates and behaviour analysts
Investigates conduct, competence and capacity complaints
Sets standards on assessment, consent and record-keeping
Refers matters to its Discipline Committee

Matters it hears

Custody, access and parenting assessment reports
Capacity and fitness assessments
Insurer-retained assessments in injury and disability claims
Confidentiality and disclosure of records
Boundary violations and dual relationships

Appeals & review

Appeals generally go to Health Professions Appeal and Review Board (HPARB).

HPARB reviews complaint dispositions. A complaint does not change a court's use of an assessment report — challenging the report itself happens in the proceeding it was filed in.

Appeal and review deadlines are short and strictly applied. Treat the decision date as the start of a clock.

Frequently Asked Questions

I disagree with a custody assessment about my family.: You can complain to the College about the assessor's conduct or methodology, but that will not change how the court treats the report. Challenging the report itself — through cross-examination or a critique by another expert — happens in the family proceeding.
The insurer's psychologist reached a conclusion my treating psychologist disputes.: Conflicting opinion is normal and is weighed by the decision-maker. A College complaint is appropriate where methodology or conduct fell below standards, not merely because you disagree.
Can my psychologist release my records?: Generally only with consent or where the law requires it. Unauthorised disclosure is a legitimate complaint, and health privacy also engages the Information and Privacy Commissioner.

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General information about jurisdiction and process, not legal advice. LegalCounselNearMe is not a law firm and is not affiliated with College of Psychologists and Behaviour Analysts of Ontario. Procedures, forms and fees change — the official site is authoritative.