My insurer says treatment was billed that I didn't receive.

Request your treatment records and the submitted billing. Billing integrity is within the college's remit, and the insurer has its own investigation process.

Does the college handle accident benefits disputes?

No. Disputes with an auto insurer over funding go to the Licence Appeal Tribunal, not the college.

College of Physiotherapists of Ontario — Complaints & Standards

College of Physiotherapists of Ontario

The College of Physiotherapists of Ontario regulates physiotherapists. A distinctive feature of complaints in this sector is insurer billing — physiotherapy is heavily funded through auto insurance and extended health plans, so billing integrity and treatment-plan justification are recurring issues alongside clinical concerns.

What it does

Registers physiotherapists and maintains a public register
Investigates conduct, competence and billing complaints
Sets practice standards including consent and record-keeping
Refers matters to its Discipline Committee

Matters it hears

Treatment standard and injury concerns
Consent, draping and boundary issues
Billing to auto insurers and extended health plans
Delegation and supervision of assistants

Appeals & review

Appeals generally go to Health Professions Appeal and Review Board (HPARB).

Appeal and review deadlines are short and strictly applied. Treat the decision date as the start of a clock.

Frequently Asked Questions

My insurer says treatment was billed that I didn't receive.: Request your treatment records and the submitted billing. Billing integrity is within the college's remit, and the insurer has its own investigation process.
Does the college handle accident benefits disputes?: No. Disputes with an auto insurer over funding go to the Licence Appeal Tribunal, not the college.

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General information about jurisdiction and process, not legal advice. LegalCounselNearMe is not a law firm and is not affiliated with College of Physiotherapists of Ontario. Procedures, forms and fees change — the official site is authoritative.