My dentures don't fit and they won't remake them.

Complain to the College about the conduct, and pursue Small Claims Court for a refund. The College cannot order money back.

Can I get my deposit returned?

That is a contractual question for Small Claims. Keep the treatment plan, receipts and all correspondence.

College of Denturists of Ontario — Complaints About Dentures

College of Denturists of Ontario

This College regulates denturists in Ontario. Complaints are unusually practical: dentures that do not fit, refusal to remake or adjust them, and disputes over deposits and refunds on work costing thousands. As with other colleges, it can address conduct but cannot order a refund — that is a Small Claims Court matter, and Small Claims is usually proportionate here.

What it does

Registers denturists and maintains a public register
Investigates conduct, competence and capacity complaints
Sets standards on fabrication, records and consent
Refers matters to its Discipline Committee

Matters it hears

Poor fit and refusal to adjust or remake
Deposits, refunds and billing disputes
Work outside the scope of practice
Records and treatment planning

Appeals & review

Appeals generally go to Health Professions Appeal and Review Board (HPARB).

The College cannot order a refund. For money back, Small Claims Court is normally the proportionate route.

Appeal and review deadlines are short and strictly applied. Treat the decision date as the start of a clock.

Frequently Asked Questions

My dentures don't fit and they won't remake them.: Complain to the College about the conduct, and pursue Small Claims Court for a refund. The College cannot order money back.
Can I get my deposit returned?: That is a contractual question for Small Claims. Keep the treatment plan, receipts and all correspondence.

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General information about jurisdiction and process, not legal advice. LegalCounselNearMe is not a law firm and is not affiliated with College of Denturists of Ontario. Procedures, forms and fees change — the official site is authoritative.