Something happened during treatment that felt wrong.

You can complain to the CMTO, and if it involved sexual abuse you may also report to police. Ontario's health professions legislation treats sexual abuse findings extremely seriously, with mandatory revocation for defined conduct. Support and funding for therapy may be available through the college.

Is my complaint confidential?

The therapist will be told the substance of the complaint in order to respond. Ask the college about your options if you have safety concerns.

College of Massage Therapists of Ontario — Complaints & Boundaries

College of Massage Therapists of Ontario (CMTO)

The CMTO regulates Registered Massage Therapists in Ontario. Because treatment involves physical contact and undress, consent, draping and professional boundaries dominate complaints in this profession — and allegations of sexual abuse carry mandatory revocation consequences under Ontario's health professions legislation.

What it does

Registers Massage Therapists and maintains a public register
Investigates conduct and boundary complaints
Sets standards on consent, draping and record-keeping
Refers matters to its Discipline Committee

Matters it hears

Boundary violations and sexual abuse allegations
Consent and draping failures
Scope of practice and treatment concerns
Insurance billing integrity

Appeals & review

Appeals generally go to Health Professions Appeal and Review Board (HPARB).

Appeal and review deadlines are short and strictly applied. Treat the decision date as the start of a clock.

Frequently Asked Questions

Something happened during treatment that felt wrong.: You can complain to the CMTO, and if it involved sexual abuse you may also report to police. Ontario's health professions legislation treats sexual abuse findings extremely seriously, with mandatory revocation for defined conduct. Support and funding for therapy may be available through the college.
Is my complaint confidential?: The therapist will be told the substance of the complaint in order to respond. Ask the college about your options if you have safety concerns.

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General information about jurisdiction and process, not legal advice. LegalCounselNearMe is not a law firm and is not affiliated with College of Massage Therapists of Ontario (CMTO). Procedures, forms and fees change — the official site is authoritative.