Costco Canada: Your Rights

Matters Lawyers Handle in This Sector

• Product defects and return disputes
• Membership terms, renewal and cancellation
• Online order and delivery problems
• Warranty and protection plan coverage

Your Rights

• Goods of acceptable quality and as described
• Clear membership and cancellation terms
• Statutory warranty rights independent of store policy

How to Escalate a Matter

1. 1Membership and customer service

   First step; request written confirmation.

2. 2Card issuer chargeback

   For undelivered or misdescribed online orders.

3. 3Provincial consumer protection office

   Complaint route for unfair practices.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

Can I cancel a membership and get a refund?

Membership terms govern, and provincial rules on prepaid services may apply. Request the cancellation terms in writing before disputing.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Costco Canada.