Aviva Canada: Your Rights

Matters Lawyers Handle in This Sector

• Property damage and water-damage claim disputes
• Auto claims and liability determinations
• Commercial property and liability coverage
• Claim delays and documentation demands

Your Rights

• The policy provision relied on, in writing
• Good-faith and timely claims handling
• Internal appeal and free ombudservice escalation

How to Escalate a Matter

1. 1Insurer complaints officer

   First step, in writing.

2. 2General Insurance OmbudService (GIO)

   Independent dispute resolution.

3. 3Provincial regulator

   Market conduct oversight.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

My claim is taking months — is that allowed?

Insurers owe a duty of good faith including reasonable timeliness. Document the delays, escalate internally in writing, then to the ombudservice.

This page is educational information about the regulatory framework and your options in this sector. It is not legal advice, contains no complaints, ratings, reviews or rankings, and makes no statement about the conduct of any organization. LegalCounselNearMe is not a law firm and is not affiliated with Aviva Canada.