What documents should I keep?

Booking confirmation, boarding passes, all airline communications including the stated reason for disruption, receipts for expenses, and a dated timeline.

How long do I have to claim?

Time limits apply under the regulations and the tariff. File promptly and confirm the current deadline rather than assuming.

Air Canada — Your Rights & How to Escalate a Matter

Air Canada: Your Rights

Air Canada is Canada's largest air carrier. Passenger entitlements for delays, cancellations, denied boarding and baggage are governed by the Air Passenger Protection Regulations together with its tariff (contract of carriage), and complaints can be escalated to the Canadian Transportation Agency.

Matters Lawyers Handle in This Sector

Delay, cancellation and missed-connection claims
Denied boarding and rebooking disputes
Baggage loss, delay and damage
Refund disputes
Accessibility complaints

Your Rights

Written reasons for a disruption and your entitlements
Rebooking or refund in defined circumstances
Compensation for certain delays within the carrier's control
Escalation to the Canadian Transportation Agency

How to Escalate a Matter

1Airline claim process
File first and retain the written response and file number.
2Canadian Transportation Agency (CTA)
Handles unresolved air passenger complaints.

Escalation routes and their requirements change. Confirm the current process before relying on it.

Frequently Asked Questions

What documents should I keep?: Booking confirmation, boarding passes, all airline communications including the stated reason for disruption, receipts for expenses, and a dated timeline.
How long do I have to claim?: Time limits apply under the regulations and the tariff. File promptly and confirm the current deadline rather than assuming.

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